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“Success in business is down to one of two factors – either a great system, like McDonalds, or a great group of people who work very well together.

This process helps people to work together better because the communication between them is so much better.”

Michael Gilbert, Making Plans (Yorkshire, UK and Czech Republic)

“People are now engaging more effectively with each other.

They are also being more productive as they are structuring their questions and comments rather than rattling off a series of unstructured thoughts.

Another positive impact that we have seen is the reduction in conflicts due to misunderstandings. This can be a big time waster causing confusion and frustration.”

Corinne Knight, BSkyB (London, UK)

“The facilitation was perfectly weighted to allow us to find and nurture better understanding of each other.

It let us give voice to the niggles without offence being taken.

We found a process for greater collaboration and a level of respect and understanding that trumps mere harmony.”

Steve McCann, Safer Edge (UK and international)

“The biggest change is in proactivity. People are more effective, and clear about their priorities.

We are all better at asking more thoughtful, better, productive questions that lead to clarity and to concrete actions.

And ultimately, we’re happier, because things are managed in a coordinated way and get done.”

Mike Pejcic, Interpeace (Geneva, Switzerland, and international)