Humpty Dumpty definitions and what you can do about them

Why can’t people just say what they mean? Ambiguity and confusion, resulting in wasted effort, frayed tempers, and increased costs, are common in all business environments. Misunderstandings can be bad enough when you’re face-to-face with colleagues – but the problem gets even worse when technological, linguistic and cultural communication barriers are added to the mix. …

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Three ways to make requirements-gathering more fun

Are your requirements-gathering interviews and workshops a pleasure, or a form of torture? When you make the process enjoyable for participants it becomes more effective – as well as making you more popular! It has long been recognised that one of the leading causes of project failure is having poorly-defined requirements. Remember the old “project cartoon” …

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Three tips to shut people up

Three tips to shut people up It’s all very well getting people talking – but what if they won’t shut up? If you listen well, people will talk. They’ll open up and reveal all kinds of interesting information. You’ll hear the things they didn’t think to say before, and even help them discover and explore …

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Will X-Ray Listening make you a better lover?

Short answer: Probably. Read on for more details 🙂 Last week I was speculating: “What if everyone knew how to listen?” and describing that special build-your-own-goldmine state, created by X-Ray Listening techniques, in which you can really connect easily with family, friends, colleagues and customers, and really understand what people are thinking and feeling. “And then …

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