Listening at your best

One of the best ways to improve your listening is to have a clear goal – to know the state you’re aiming for. Listening well (like most other things) is different for every individual. So take a few moments now to get familiar with what listening well is like for you. Think of a time …

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The listener's expression matters

Recent research has confirmed what great listeners have always known – the way the a listener behaves makes a huge difference to the quality of information they receive from the speaker. The British Psychological Society reports on a study which demonstrated this experimentally. A group of students watch a short film and then described it …

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Listening in business

Listening in Business Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. Ross Perot “I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. …

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