“Is Clean Language like the “5 Whys” technique?” I was asked at a recent event. “Not much,” was my immediate response.
But the question deserves a longer answer. And that answer probably begins with a Clean Language question: “What kind of whys are those 5 Whys?”
As NLPers know, “why?” is a very imprecise question. It’s usually taken to mean either:
1. From what cause? or
2. For what purpose?
The kind of answer you get to “why?” depends on how the question is interpreted by the person who is asked. That interpretation will be heavily coloured by the context of the question.
The 5 Whys is “an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem,” according to Wikipedia. It’s about root cause analysis. The 5 Whys are the kind of Whys that mean, “From what cause?”
(It would be quite possible to create an iterative interrogative technique based on asking the other kind of “why” five times – though Clean Language creator David Grove would probably recommend asking it six times in this context, so as to end on a positive note. Would that still be the 5 Whys? I’m not sure.)
Like the 5 Whys, Clean Language is an “iterative interrogative technique,” I suppose. I’d probably use “enquiry” rather than “interrogative”, and it’s not as iterative as 5 Whys. But there’s a fundamental similarity there.
Clean Language is flexible in what it’s used to explore. It can be used in either direction: to explore causes, or purposes. It can be used to explore a person’s inner world (its original purpose), or the structure of a business process.
Most Clean Language practitioners have a definite preference for the positive, purposeful direction, most of the time – but accept that some digging into causes may be needed. Grove sought to be more of an “equal information employer”, accepting both “positive” and “negative” as valuable.
So, you could use Clean Language in a very similar way to the 5 Whys: to establish the root cause of a problem. Rather than asking “why”, you’d probably ask a series of “where could X come from?” questions.
But you could also use it for a bunch of other things. It has more flexibility, and more precision, than the 5 Whys. It helps to motivate people. It brings clarity to communication. It enhances relationships. And I think that makes Clean Language significantly different to the 5 Whys.
- What do you think? Have you used both techniques? When would you choose to use each? What are the similarities and differences? Please comment below.