organisations

Remote Facilitation: Before And After

When I’m teaching remote facilitation, whether my students are trainers, coaches or facilitators, our focus is on real-time or ‘live’ remote interactions. They might be called online meetings, or events, or workshops. The essence is that two or more people are able to interact directly, at the same time, while not in the same physical …

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Metaphors Of Organisation: The Heart Of The “Scaling Agile” Problem?

Is the challenge of “scaling Agile” all about a clash of metaphors within your organisation? And if so, could that contain the seed of an idea for action? Let me explain. Before reading on, take a moment to consider this. When you think about your organisation, your organisation is like… what? Write or draw your answer. …

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How does Clean Feedback compare with Non-Violent Communication?

One of the most useful models to emerge from the world of Clean Language is Caitlin Walker’s Clean Feedback. When people use it, it changes relationships for the better, in a big way. For example, my colleague Jackie Lawlor has been teaching the model to staff in doctors’ surgeries in the West Midlands. She tells me …

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Why Do Virtual Team Leaders Love Clean Language?

Why do virtual team leaders love Clean Language? To be more precise, I should talk about why they love the benefits of using Clean Language across their virtual team. Because while the tool can make a profound difference to how the members of a virtual team work together, they don’t need to love it to …

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Employee Engagement, Customer Engagement And Co-Creation

On a fascinating webinar today Daniel Mezick of Open Space Agility highlighted the huge commercial value of employee engagement. Research shows that organisations with a high level of employee engagement: report 22% higher productivity have double the rate of success of lower engaged organisations report 48% fewer safety incidents; 41% fewer patient safety incidents; and 41% …

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