Listening

Bravery, Imperfection And Your Virtual Team

How many of your team members actively participate in group discussions? Is there a gender split? And if so, what could it be costing your business? Reshma Saujani argues in the TED talk below that girls are typically brought up trying to be perfect. That’s not only blocking women’s progress in all kinds of fields, …

Bravery, Imperfection And Your Virtual Team Read More »

How To Ask Tough Questions In Conference Calls

  What’s the best way to ask the tough questions – especially in online meetings, conference calls etc? Asking difficult questions can be a real challenge even in face-to-face meetings – and it often feels like the problems are multiplied when you’re meeting online. But effective communication is essential for collaborative problem solving. And so, while …

How To Ask Tough Questions In Conference Calls Read More »

Who Cares How?

After hanging up my “X-Ray Listening” hat recently, I started reminiscing about the birth of the company name. Want to hear the story? The phrase was created by a journalist from Psychologies Magazine. She was interviewing my co-author Wendy Sullivan about our book, Clean Language. As Wendy explained how the questioning process helped you to …

Who Cares How? Read More »

Why I’m Giving Up Listening

Today’s a big day for me. I’m giving up “listening”. I’m giving up using the label “X-Ray Listener”. I’m closing down the website xraylistening.com. And I’m dropping the “X-Ray Listening” brand. Of course, there’ll be loads of sorting out to do before the job’s complete – after more than six years, that branding is everywhere online! …

Why I’m Giving Up Listening Read More »