Listening

Some Of My Favourite Quotes

These are some of the quotes that I keep on quoting as I teach Clean Language, Collaborative Dialogue, Collaborative Influence and remote working skills. What other communication and listening quotes should I remember? Please comment below.

Getting Them To Get It With One Weird Trick

You’ve got important stuff to say. But how can you get people to listen, and to “get it”? What needs to happen for them to pay attention, understand, and take appropriate action? Whether you’re communicating with executives, with customers, with colleagues or with others people, you need to to be heard above the constant buzz …

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Connecting Beneath The Surface

I’ve recently been digging into influence. Could the quality of your attention determine another person’s destiny? Perhaps. In the process, I’ve been engulfed by metaphors for what’s under the surface: what’s hidden and often unnoticed, and yet fundamental? This week I went even deeper, asking my Facebook network the question, “What’s the opposite of ‘word’?” …

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