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Getting Them To Get It With One Weird Trick

You’ve got important stuff to say. But how can you get people to listen, and to “get it”? What needs to happen for them to pay attention, understand, and take appropriate action? Whether you’re communicating with executives, with customers, with colleagues or with others people, you need to to be heard above the constant buzz …

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How does Clean Feedback compare with Non-Violent Communication?

One of the most useful models to emerge from the world of Clean Language is Caitlin Walker’s Clean Feedback. When people use it, it changes relationships for the better, in a big way. For example, my colleague Jackie Lawlor has been teaching the model to staff in doctors’ surgeries in the West Midlands. She tells me …

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