Diversity

How To Help Adversaries Upgrade Their Conversation

If you have two adversarial positions in a conversation, how can you take it to a higher level? That’s a great question from Terry Roof on my recent blog post. My top tip would be for you to stay curious. Isn’t that interesting? Two people taking exactly the opposite views of the same situation… what …

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5 Tips For Higher-Quality Conversations

Would you like to have higher-quality conversations? Within your team, with your boss, with your customers… or even in your family? Then you might need to be brave.┬áThe highest-quality conversations probably won’t emerge from your comfort zone. Judith Glaser has a nice model of three levels of conversational quality. Level I: Tell-Ask. Transactional, exchanging data …

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