Would you like to have higher-quality conversations? Within your team, with your boss, with your customers… or even in your family? Then you might need to be brave. The highest-quality conversations probably won’t emerge from your comfort zone. Judith Glaser has a nice model of three levels of conversational quality. Level I: Tell-Ask. Transactional, exchanging data …
How do people know the right question to ask? That can be a critical skill in business, especially in tech. I just had a fascinating chat with Mathias Tölken about the challenges faced by IT leaders: how they needed to deliver the right solutions, quickly, to be seen as credible partners within their organisations. And how, …
I’m often asked, “What is Clean Language?” but recently another question got my mental wheels whirring. I’m asking a better Clean Language question of myself. I’m wondering, “What does learning Clean Language do for you, as a consultant, facilitator, coach or trainer?” Not, “What’s the benefit once you’ve learned it?” but “What does learning Clean Language do …
What’s the best way to introduce Clean Language to a new group? Here’s my latest attempt, for a large-group webinar. What do you think? How could I improve my slides? Please comment below. Communicating For Continuous Improvement: What Is Clean Language? UPDATE: That seemed to go well. We had 100 people on the Zoom call, …
“Is Clean Language like the “5 Whys” technique?” I was asked at a recent event. “Not much,” was my immediate response. But the question deserves a longer answer. And that answer probably begins with a Clean Language question: “What kind of whys are those 5 Whys?” As NLPers know, “why?” is a very imprecise question. …
