Communication

Building Trust With Clean Language

Within organisations and around the business world, one of the most useful ways to use Clean Language is to build trust – including amongst people who feel different from each other. That difference might be described as a cultural gap, or in language like “them and us” or “silos”. But more often the challenge isn’t …

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Some Of My Favourite Quotes

These are some of the quotes that I keep on quoting as I teach Clean Language, Collaborative Dialogue, Collaborative Influence and remote working skills. What other communication and listening quotes should I remember? Please comment below.

Could Better Listening Build Brexit Bridges?

“Two tribes – faceless elitists re-engineering lives from on high; frustrated locals who feel ignored and forgotten.” That’s the state of play in too many situations these days. It’s the state of play in my hyper-local context, for example. Brentford has been a textbook example of “planning blight” for the 12 years I’ve lived here. …

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