Communication

Could Better Listening Build Brexit Bridges?

“Two tribes – faceless elitists re-engineering lives from on high; frustrated locals who feel ignored and forgotten.” That’s the state of play in too many situations these days. It’s the state of play in my hyper-local context, for example. Brentford has been a textbook example of “planning blight” for the 12 years I’ve lived here. …

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5 Tips For Higher-Quality Conversations

Would you like to have higher-quality conversations? Within your team, with your boss, with your customers… or even in your family? Then you might need to be brave. The highest-quality conversations probably won’t emerge from your comfort zone. Judith Glaser has a nice model of three levels of conversational quality. Level I: Tell-Ask. Transactional, exchanging data …

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