How To Use Clean Language Questions On Twitter

Might using Clean Language questions make Twitter a friendlier, less confrontational space? And if so, what might be the best approach to take? A thread of tweets started by Jose Casal and involving Steven Mackenzie and Dragan Jolic has got me thinking about the issue. Jose posted: “Some people’s behaviour on Twitter is terrible. Confrontational, …

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Why Should A Manager Learn Clean Language?

Learning Clean Language will make you a better manager, in few different ways. It will develop your skills, especially involving interpersonal communication and collaborative influence It will increase your self-awareness, especially about the ways you interact with other people It’s likely to lead you to an increasingly sophisticated way of experiencing the world: to increase …

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How To Build Psychological Safety In Distributed Teams

Psychological safety is a vitally important ingredient for high-performing teams, whether they’re co-located or distributed around the world. And it may be an especially important piece for distributed teams. In a psychologically safe situation, everyone feels safe to take interpersonal risks, voice their opinions, admit mistakes and ask questions. Nobody will be punished for admitting …

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How To Reduce Groupthink In Remote Meetings

Individuals often make bad decisions. We buy things we don’t need. We eat things we know we shouldn’t. So at work, we often get together to share decision-making, in the hope that since two heads are better than one, many heads should make great decisions. But the research shows that groups often make worse decisions …

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Some Of My Favourite Quotes

These are some of the quotes that I keep on quoting as I teach Clean Language, Collaborative Dialogue, Collaborative Influence and remote working skills. What other communication and listening quotes should I remember? Please comment below.