The 9 Best Ways To Engage Participants On Conference Calls

What are the best ways to engage participants on conference calls? Yesterday I was teaching a team from the RSA some remote facilitation basics, and I shared this little list: Prepare well and appear organised Explain why you’re doing/suggesting things Share tasks such as note-taking, timekeeping Poll individuals Use video Use visuals (such as the…

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The Key To Controlling Your Virtual Team

If you lead a virtual team – a group of workers that’s geographically dispersed – you probably worry about what work they’re actually doing. Almost half of remote professionals list that lack of visibility as a top concern. Maybe you wish you had more visibility, and more control. It is possible to use technology to generate…

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Building Teams In One Of The World’s Most Remote Locations – With Clean Language

Greg Hince’s teams work in one of the most remote locations on earth – Antarctica. In this video, he explains how Clean language has helped them to work better together. “One of the things that we do with our field teams I’d say continuously but particularly before a field team… just before they leave to…

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How does Clean Feedback compare with Non-Violent Communication?

One of the most useful models to emerge from the world of Clean Language is Caitlin Walker’s Clean Feedback. When people use it, it changes relationships for the better, in a big way. For example, my colleague Jackie Lawlor has been teaching the model to staff in doctors’ surgeries in the West Midlands. She tells me…

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Why Facilitation Fails Online

I love facilitating groups online. It’s inspiring to support a bunch of scattered individuals to form a real team, working out how to communicate with each other and make stuff happen quickly and efficiently. And on Friday, I’ll be hosting the second Metaphorum – an online unconference for fans of Clean Language, metaphor, self-organisation and…

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How To Combine Clean Language With Motivational Interviewing

What’s the relationship between Clean Language and Motivational Interviewing? How could they be combined? That’s what I explored with my friend Andrew Cain in the video below. Motivational Interviewing is very widely used, especially in the health service. And our conversation suggested a couple of places where Clean Language could significantly improve it. Where Motivational…

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Online Communities: Building Self-Organisation

I’ve been involved in creating and sustaining online communities for a scarily long time, and I’m gradually getting better at it. One of my current groups is doing brilliant stuff at the moment. In the last couple of weeks, members of my Metaphor Mastery student group on Facebook have: Organised their own global Wednesday-night meetup on Zoom, to…

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How To Promote Dialogue On Social Media

What’s the best way to promote dialogue on social media? It’s a question I’ve come up against in two separate “lively threads” this week. I really don’t like online debates. I know some people really enjoy them, but that’s not me. If I see two sides of a conversation squaring up, I usually disengage and take…

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