Are you a good listener? How do you know?

Are you a good listener? Whether you think you are or not – how would you know? It’s slightly alarming to realise that if you’re NOT a good listener, you probably won’t be aware of that fact! As James Borg points out in his bestselling book Persuasion, it’s one of those things that people are often criticised…

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Harnessing the power of your attention

I wonder if you realise just how valuable your attention can be? As Nancy Kline puts it: “The quality of your attention determines the quality of other people’s thinking.” If you’re an expert in a particular subject, it’s easy to believe that people pay you for your expertise, your knowledge, your advice. But in fact…

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How to become a Chief Listening Officer

Organisations are slowly waking up to the need to increase listening at all levels. The big question is not whether to do so, but how. In a recent article in Forbes magazine went straight to the heart of the issue. John Ryan wrote: “We need to be the chief listening officers in our organizations –…

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Do consulting skills really matter in IT?

Effective consulting skills are in real demand across the IT sector. In a series of meetings I’ve had with IT directors recently, it’s become increasingly clear to me that the successful 2010 “geek” is increasingly aware of the need to deliver real business value by solving “people problems” as well as technical challenges, and is…

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Humpty Dumpty definitions and what you can do about them

Why can’t people just say what they mean? Ambiguity and confusion, resulting in wasted effort, frayed tempers, and increased costs, are common in all business environments. Misunderstandings can be bad enough when you’re face-to-face with colleagues – but the problem gets even worse when technological, linguistic and cultural communication barriers are added to the mix.…

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