How to become a Chief Listening Officer

Organisations are slowly waking up to the need to increase listening at all levels. The big question is not whether to do so, but how. In a recent article in Forbes magazine went straight to the heart of the issue. John Ryan wrote: “We need to be the chief listening officers in our organizations –…

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Do consulting skills really matter in IT?

Effective consulting skills are in real demand across the IT sector. In a series of meetings I’ve had with IT directors recently, it’s become increasingly clear to me that the successful 2010 “geek” is increasingly aware of the need to deliver real business value by solving “people problems” as well as technical challenges, and is…

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Humpty Dumpty definitions and what you can do about them

Why can’t people just say what they mean? Ambiguity and confusion, resulting in wasted effort, frayed tempers, and increased costs, are common in all business environments. Misunderstandings can be bad enough when you’re face-to-face with colleagues – but the problem gets even worse when technological, linguistic and cultural communication barriers are added to the mix.…

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What’s the point?

I was teaching X-Ray Listening to a group of consultants the other day. It’s always a fantastic experience: I love the look on people’s faces as they have various realisations, and discover exciting new things about themselves and their colleagues. There’s a great energy as people play and practice. At first, listening may be a…

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What's the point?

I was teaching X-Ray Listening to a group of consultants the other day. It’s always a fantastic experience: I love the look on people’s faces as they have various realisations, and discover exciting new things about themselves and their colleagues. There’s a great energy as people play and practice. At first, listening may be a…

Continue Reading →

The joy of listening

One of the best things about listening is the pleasure it brings – both to the person being listened to, and to the listener. There’s a real joy for me in eliciting new information: information that my interviewee didn’t know they knew. ¬†People are absolutely fascinating, once you get beyond the everyday conversational niceties and…

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Listening at your best

One of the best ways to improve your listening is to have a clear goal – to know the state you’re aiming for. Listening well (like most other things) is different for every individual. So take a few moments now to get familiar with what listening well is like for you. Think of a time…

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Listening Tip: Use their language

People’s words are important to them. Even when we speak the same language, there are differences in the way we use words – professional groups have their own jargon, young people have their fashionable phrases and so on. In fact, once you explore the detail, each person uses language in a unique way, and the…

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