How To Deal With Information Overload

How can you deal with information overload? Say you’re having a catch-up with a member of your team and they give you a huge brain-dump of everything that’s been happening, everything they’re worried about, everything that’s in the way, everything they want to happen… That’s information overload on multiple levels! They’ve got too much to…

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Words To Listen Out For

In his book Trust Me, I’m The Patient, Philip Harland has an interesting list of words to listen out for when facilitating somebody using Clean Language questions. Philip’s work, and the frame for his book, is psychotherapy – and while that’s where Clean Language originally comes from, that’s definitely not my world. But most of his…

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The Danger Of Asking Questions

Do you enjoy asking questions? Many people don’t. They might want to get answers – but when it comes to the crunch, asking any question can be tough. The danger of asking questions is that they almost always have the potential to threaten the “face” of the person being questioned. What if they don’t know the…

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“Leadership Is Listening” Says Corbyn

New Labour leader Jeremy Corbyn backed listening in his first speech to the party conference today. He said: “I don’t believe anybody has a monopoly on wisdom – we all have ideas and a vision of how things can be better. I want open debate, I will listen to everyone, I firmly believe that leadership is…

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Confused? Grab a great metaphor

I blogged recently about the power of compelling metaphor to act directly on our emotional centres – to tug at our heartstrings and twist at our guts. I quoted Martin Luther King, a master of the art, as he borrowed from Shakespeare and others in an inspiring passage: We are now faced with the fact,…

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