Why Facilitation Fails Online

I love facilitating groups online. It’s inspiring to support a bunch of scattered individuals to form a real team, working out how to communicate with each other and make stuff happen quickly and efficiently. And on Friday, I’ll be hosting the second Metaphorum – an online unconference for fans of Clean Language, metaphor, self-organisation and…

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Leveraging the Unconscious Mind

At least 95 per cent of “thinking” occurs outside our conscious awareness. All kinds of things are going on in our bodies, and in the shadows of our brains, that we’ll never become aware of. And this unconscious processing is, to a large extent, what drives our behaviours. As Daniel Wenger puts it in The Illusion…

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Influence: actions speak louder than words

Influential language is important. Questions, listening and metaphor are important. But there could be an even more important factor in influence: the purely “incidental” behaviour of the people around you. “Turns out your colleague’s husband’s sister can make you fat, even if you’ve never met. And a happy friend affects your happiness more than a…

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