How Should We Value Clearer Communication?

How should we value clearer communication? Is that something that can be expressed in numbers? If so, how can we figure it out? I’ve been mulling this over for a while and this post is a plea for help! I’m doing bunches of things that involve improving communication between members of teams, groups, and networks.…

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Clean Language: Powering Up By Slimming Down

Clean Language can make expert communicators even better at what they do: it offers an upgrade to however you’re currently communicating. My friend and colleague James Tripp recently likened Clean Language to the Chinese martial art Bagua Zhang. Apparently the founder of that art taught its central piece, called “circle walking”, only to people who…

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How Top Communicators Benefit From Clean Language

In a couple of my current projects, I’m teaching Clean Language to some of the best communicators out there. Examples include: Agile coaches, who support self-managing teams of highly-intelligent professionals and tend to have a very sophisticated understanding of how to get people working better together Hypnotists, who’ve spent years learning how to use language to…

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How does Clean Feedback compare with Non-Violent Communication?

One of the most useful models to emerge from the world of Clean Language is Caitlin Walker’s Clean Feedback. When people use it, it changes relationships for the better, in a big way. For example, my colleague Jackie Lawlor has been teaching the model to staff in doctors’ surgeries in the West Midlands. She tells me…

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How To Use Metaphor To Speed Up Communication

How can you use metaphor to speed up communication? It can be as simple as asking the Clean language question, “… and that’s like… what?” I’m so immersed in working with metaphor that I sometimes forget how powerful it can be. Iain McGilchrist calls it “the money of thought,” Stephen Pinker “the stuff of thought,” i…

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How To Promote Dialogue On Social Media

What’s the best way to promote dialogue on social media? It’s a question I’ve come up against in two separate “lively threads” this week. I really don’t like online debates. I know some people really enjoy them, but that’s not me. If I see two sides of a conversation squaring up, I usually disengage and take…

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The Best Tools For Virtual Teams

I’m regularly asked, “What are the best tools for virtual teams?” I normally answer to the effect that it’s not about the tools, it’s about the people. When people are curious about each other and can see personal benefit in connecting, they will find a way. (In my opinion those are teachable behaviours, by the way, not…

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Why Don’t You Ask More Questions?

Why don’t you ask more questions? It’s a question that’s been nagging me for a while, as I’ve been busy both exhorting people to do more asking – for example, in this video – and training people to ask specific kinds of questions. And (doh!) one possible answer has just struck me. Presumably, something’s stopping…

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