Manage negative people with just one question

Tired of hearing people moan and complain? Overwhelmed by negativity? Then do something different! There is an easy way to switch someone’s attention away from all the grimness of life and towards the positive, to the aspects of life that they like and want more of. People’s problems seem to have a special magnetism. We…

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Talking about listening – is anyone listening?

Today I discovered Tom Peters’ great YouTube video on the importance of listening: And it set me thinking. Tom Peters is a very major name in the business world. He’s saying it very clearly: “The single most significant strategic strength that an organisation can have is… a commitment to strategic listening.” So why does it…

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Effortless imagining

Our minds have far more potential than we think. As you probably know, scientists have shown that conscious thinking uses only about five per cent of the brain’s capacity. You may have started to wonder what the other 95 per cent of the mind is up to: is it working for you, working against you,…

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How to come up with a metaphor

If you’ve done much reading about the way our minds work, you’re probably aware of the power of metaphor to influence and persuade. You’ll know that great teachers, statesmen, artists and religious leaders use metaphors to capture our hearts, while great salesmen, marketers and gizmo-makers use them as a fast-track to our wallets. That’s because…

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What happened to the parrot?

A former mentor of mine, my old journalism lecturer Gerry Kreibich, has been writing his memoirs online. One of his posts includes an excellent reminder of the need to stay “Clean” when interviewing – that is, to avoid guesses, presuppositions and speculations, to ask simple, open questions in a logical sequence – and how difficult…

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